Frequently Asked Questions
We ship worldwide through DHL / FedEx. Delivery time depends on each country. We are not responsible for their delays. Insurance is not included in the price. In case you want your shipment to be insured, please let us know.Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.IMPORTANT: We do not deliver to PO boxes or APO/FPO addresses.
US and Canada: 2-4 business days.
Europe: 4-6 business days.
Everywhere else: between 4 and 7 business days.
Our turnaround time typically ranges from 2 weeks. If you need an order sooner, we will gladly expedite your order for a rush fee and additional shipping. Please contact us before placing your order so that we can confirm our timeline and create a custom listing that includes the total.
Every piece is crafted with great care and attention to detail. No two pieces are exactly alike. Shipping is non-refundable. Normal wear-and-tear will not be refunded or replaced.
Custom or personalized orders can't be returned or exchanged, unless they arrive damaged or defective.
We love a good challenge so, please, if you want a custom model, just let us know and we will try to provide you with a customized solution.
Because of the techniques and materials we employed, rings cannot be adjusted after finished. We will happily exchange rings for different sizes for the 35% of the value of the ring + shipping cost. Please read all of our information about sizing carefully to prevent re-sizing.
Loreto rings are made to order in the size and width that you choose. We use standard US ring sizes in whole, half and quarter sizes. We can convert any international size.
If you are unsure of your size, please visit a local jeweler to have your finger sized accurately. Be sure the jeweler uses a ring sizer close to the size of the ring. Wider rings will fit tighter and thinner or narrower rings will fit looser. Please be sure to order accordingly.
When jewelry is worn its surfaces undergo changes. Polish surfaces become more matte. Surfaces that are matte gradually do become shinier. Loreto rings are made to be worn for a lifetime. To maximize the look and durability of your ring we suggest:
- Avoid prolonged contact with water. Regular hand washing is not a problem.
- Avoid chlorine and salt water; remove your ring for swimming in either.
- Avoid harsh chemicals like acetone.Remove your ring for heavy work where it could be smashed or scratched or hung.
All of our rings come with six (6) months guarantee of workmanship, finish, and other defects.
We accept payment through PayPal, Shop Pay and Google Pay.
Please contact us if you are having any problems with the payment process, we may be able to help you complete it.