We ship worldwide through DHL / FedEx. Delivery time depends on each country. We are not responsible for their delays. Insurance is not included in the price. In case you want your shipment to be insured, please let us know.Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.IMPORTANT: We do not deliver to PO boxes or APO/FPO addresses.

US and Canada: 2-4 business days.

Europe: 4-6 business days.

Everywhere else: between 4 and 7 business days.

Our turnaround time typically ranges from 2 weeks. If you need an order sooner, we will gladly expedite your order for a  rush fee and additional shipping. Please contact us before placing your order so that we can confirm our timeline and create a custom listing that includes the total.

We know that feeling – your perfect piece is well on its way! Once your payment is sorted, we're deep into the production process that usually takes up to 2 weeks. If it's a custom design, plan on 2 to 4 weeks for that unique touch.

Got a tight schedule? No worries, just shoot us a message, and we'll work some magic to speed things up. And don't miss out on our 'Ready to Go' section – settle up, and your order is on its way to you!

Exchanges

Ensuring the perfect fit for your ring is our top priority.
If your initial choice isn’t quite right, you can request an exchange by contacting us at hello@loretorings.com or via WhatsApp at +1 202 773 3646.

• All non-custom and non-precious metal rings are eligible for exchange within 30 days of delivery.
  
• Rings must be returned in new, unworn condition, with no signs of wear or micro-scratches.
  
• Due to the techniques and materials we use, rings cannot be resized once finished.
  
• We can happily make a new ring in the correct size for 30% of the ring’s value + shipping cost.
  
• Exchanges follow our standard production timeline of approximately 2 weeks.
  
• Rush exchanges may be available for an additional fee—contact us for details.
  

We strongly recommend reviewing our sizing guide and using our sizing kit to avoid sizing-related exchanges.

 Returns

Sometimes things don’t work out, and we completely understand. If you wish to return your ring, please contact us at hello@loretorings.com within 30 days of delivery.

Before requesting a return, please consider the following:

• Engraved rings cannot be returned.
  
• Rings containing gold or precious metals are not eligible for returns or refunds.
  
• All non-defective returns of standard rings are subject to a 30% restocking fee (see details below).
  
• Rings must be sent back in new, unworn condition.
   Any wear, micro-scratches, or missing packaging will incur an additional refurbishing fee.
  
• Refunds are processed within 3–5 business days after inspection and approval.
  
• Original shipping costs are non-refundable.
  
• Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
  

 Restocking Fee

Every Loreto ring is made especially for you.
Since our pieces are handcrafted and created to order, a 30% restocking fee applies to all non-defective returns.

This fee helps us cover the materials, artisan labor, and the logistics involved in making and processing your ring.
 Thank you for understanding and for supporting small-scale craftsmanship.

Important Note

• Rings that include Damascus steel are eligible only for exchange, not return, due to the complexity of the material and the handcrafted processes involved.
  

We love a good challenge so, please, if you want a custom model, just let us know and we will try to provide you with a customized solution.

Ensuring the perfect fit for your wedding ring is our top priority. If your initial choice isn't quite right, initiate an exchange by contacting our team at hello@loretorings.com or via WhatsApp at +1 202 773 3646. All non-custom, non-precious metal rings are exchangeable within 30 days of delivery, provided they are in new, unworn condition.

Because of the techniques and materials we employed, rings cannot be adjusted after finished. We will happily exchange rings for different sizes for the 35% of the value of the ring + shipping cost. Please read all of our information about sizing carefully to prevent re-sizing.

Loreto rings are made to order in the size and width that you choose. We use standard US ring sizes in whole, half and quarter sizes. We can convert any international size.

If you are unsure of your size, please visit a local jeweler to have your finger sized accurately. Be sure the jeweler uses a ring sizer close to the size of the ring. Wider rings will fit tighter and thinner or narrower rings will fit looser. Please be sure to order accordingly.

When jewelry is worn its surfaces undergo changes. Polish surfaces become more matte. Surfaces that are matte gradually do become shinier. Loreto rings are made to be worn for a lifetime. To maximize the look and durability of your ring we suggest:

- Avoid prolonged contact with water. Regular hand washing is not a problem.

- Avoid chlorine and salt water; remove your ring for swimming in either.

- Avoid harsh chemicals like acetone.Remove your ring for heavy work where it could be smashed or scratched or hung.

All of our rings come with six (6) months guarantee of workmanship, finish, and other defects.

We accept payment through PayPal, Shop Pay and Google Pay.

Please contact us if you are having any problems with the payment process, we may be able to help you complete it.